At VA Clothing, we believe in creating a great online store shopping experience that is fun and hassle free for all our customers so that they love shopping with us as much as they love our products.

So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit that you can follow in 3 easy steps!

• Step 1: Reaching out to us on our Hotline through +94 77 885 0261 WhatsApp / Direct Messaging us on Instagram or Facebook
• Step 2: Once your request is acknowledged and approved by our Team, we will place an exchange order on your behalf and note the items to be sent in exchange. The courier will pick up the exchange item from your doorstep and bring it to us for review. Once we've reviewed the exchange item for quality and hygiene we will let you know if your exchange has been approved.
• Step 3: Once approved, our courier will deliver the fresh new item right to your doorstep for your convenience.

Exchanges are done strictly within 7 days after the delivery is completed.

All items should be new, unused, and with all VA brand/price tags on the garment still attached. Items that are damaged, unhygienic, soiled or altered may not be accepted and your exchange will be rejected.

Please note that NO cash refunds to customers for any item exchanges.

Contact Us

If you have any questions or need further assistance with purchase exchange, please don’t hesitate to reach out:

• Email: admin@va-clothings.com
• Phone: +94 77 885 0261
• Address: No 21/1 Carmel Road, Kollupitiya, Colombo 03, Sri Lanka